Refunds and Returns

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Returns Policy:

 

Thank you for shopping at TecNet. We understand that sometimes, despite our best efforts, a product may not fully meet your expectations. To ensure a smooth and satisfactory shopping experience, we have a comprehensive Returns Policy in place:

 

1. Eligibility for Returns:

   - Products must be returned within 30 days from the date of purchase.

   - The item must be in its original condition, unused, and undamaged, with all original packaging and accessories included.

 

2. Non-Returnable Items:

   - Software products, including licenses and digital downloads, cannot be returned.

   - Personalized or custom-built items specifically tailored to your requirements are non-returnable.

 

3. Returns Process:

   - To initiate a return, please contact our customer support team at support@tec-net.co.uk within 30 days of receiving your order.

   - Our team will guide you through the return process, including providing you with a Return Authorization (RA) number.

   - Pack the item securely to prevent damage during transit, using the original packaging if possible.

   - Include the RA number on the shipping label.

   - Ship the product to the address provided by our customer support team.

 

4. Refund or Exchange:

   - Upon receiving the returned item and verifying its condition, we will process your refund or exchange.

   - Refunds will be issued to the original payment method used for the purchase, and may take up to 10 business days to reflect in your account.

   - If you opt for an exchange, we will ship the replacement item to you as soon as possible, subject to availability.

 

5. Shipping Costs:

   - Return shipping costs are the responsibility of the customer, except in cases of damaged or defective items.

   - If the return is due to our error (e.g., incorrect item shipped), we will provide a prepaid shipping label for your return.

 

6. Damaged or Defective Items:

   - If you receive a damaged or defective item, please notify us immediately.

   - We may request photos or additional information to assess the issue.

   - We will arrange a replacement or issue a full refund, including any applicable shipping costs.

 

Please note that our Returns Policy is subject to change, and any modifications will be updated on our website accordingly. For any further questions or concerns regarding returns, feel free to contact our customer support team.

 

Thank you for choosing TecNet, and we look forward to providing you with exceptional products and services.

For any other return query, including if more than 14 calendar days have passed since delivery of your order, please contact us using the online form, email or telephone which is on the contact us page.